Terms and Conditions
Terms & Conditions
Last Updated: October 15, 2025
Welcome to ChocoMeltieCup's By accessing or making a purchase from our website (the “Site”), you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
This website is operated by ChocoMeltieCup's, registered under Sarao’s LLC. Throughout the site, the terms “we”, “us” and “our” refer to ChocoMeltieCup's.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and policies.
2. Eligibility
You must be at least 16 years old to use this website or make a purchase. By using this site, you confirm that you are of legal age or have parental consent.
3. Products & Orders
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All products are handmade or customized with care.
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Product images may vary slightly from the actual product due to lighting or screen settings.
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We reserve the right to refuse or cancel any order if we suspect fraud or unauthorized activity.
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Once an order is placed, it cannot be canceled after 24 hours.
4. Pricing & Payments
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All prices are listed in your local currency (or USD for international orders).
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Prices may change without prior notice.
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We accept secure online payments through Shopify’s payment gateways (e.g., credit/debit cards, UPI, PayPal).
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You agree to provide current, accurate, and complete payment and account information for all purchases.
5. Shipping & Delivery
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Orders are processed within 2–5 business days.
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Delivery time depends on your location and chosen shipping method.
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We are not responsible for delays caused by courier partners, customs, or other external factors.
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You will receive a tracking link once your order is shipped.
6. Returns & Refunds
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We do not accept returns or offer refunds unless the item is defective or damaged upon arrival.
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If your product arrives damaged, contact us within 48 hours with images and order details at chocomeltiecup@gmail.com
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Replacement approval will be at our sole discretion.
7. Intellectual Property
All images, logos, videos, and written content on this site are the property of ChocoMeltie Cup's and may not be copied, reproduced, or distributed without our written consent.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability shall not exceed the total amount paid for your purchase.
9. Third-Party Links
Our site may include links to third-party websites. We are not responsible for the content, privacy policies, or actions of any third-party sites.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us at chocomeltiecup@gmail.com